Welcome! Below is all the information you will need to make an informed purchase from my shop. Please do not hesitate to contact me with additional questions.
Payments are done through pay-pal at this time. It is the fastest and safest method. I will occasionally accept other forms of payment on a case by case basis. Contact me if you truly cannot use pay-pal.
Items are shipped within 2-5 business days from receipt of your order via USPS. Please be sure that your pay-pal address is up to date.
Please notify me if you prefer a faster shipping method. This will cost an extra amount depending on the item & method you choose.
I am not responsible for orders lost in the mail. If you would like to purchase insurance for your package please let me know when you place your order.
International orders may take up to a month or longer depending on your customs laws.
I ship first class mail via USPS. l am happy to add insurance & express mail services to your order at your request. Please understand that if you decline to have these services added I am not responsible if your package goes awry or is damaged. Please note I take extra care in packaging when shipping international. Feel free to contact me with your concerns prior to purchase. Also, every country’s import taxes / duty fees are different and it is up to you to both be aware of your own country’s laws as well as your responsibility to pay them. Falsifying shipping documents is illegal here in the US so please don’t ask me to add a lesser value to these documents than what the piece is actually worth.
I care deeply about the integrity of my work & will refund or exchange a jewelry item if you wish. Please contact me within 5 days from receiving your package if you would like a refund or exchange. You will be responsible for shipping the item back to me in it’s original packaging. Items returned/exchanged without prior notification will not be accepted.
There are no refunds or exchanges on my felt totems. I do my best to give you a very detailed description & plenty of photos.
I do custom orders and am happy to work with you to create a piece you love. My ability to re-create something I have previously sold depends on materials available, and every piece is slightly unique even with the same materials. My animal totems in particular have opinions of their own when being brought into the world. I charge a $20 fee in addition to your order cost for custom orders.